RONIN SERVICE GUARANTEES
Your smile, reflected in your windows. Guaranteed.
I stand behind the quality of every Ronin service. The guarantees below explain what happens if you notice an issue with the workmanship or if normal rainfall leaves spotting on eligible freshly cleaned external glass.
Workmanship Guarantee
I stand behind the quality of every Ronin service. If you notice a missed area, streaking, drips or another issue with the workmanship, please contact me within 48 hours of service completion.
Where the issue relates to the quoted service scope, I’ll arrange to inspect it and return to re-clean the affected area at no cost.
Please refer to the scope of your selected service before contacting me. The guarantee does not cover excluded work, permanent staining, scratches, failed seals, oxidation, deteriorated finishes or other pre-existing conditions that cleaning cannot correct.
If a workmanship issue cannot reasonably be rectified, an appropriate partial or full refund will be agreed.
7-Day Rain Touch-Up Guarantee
Rain doesn’t have to mean postponing your window clean. This guarantee is included with The Ronin Standard, Signature and Superior Outside-Only services.
If rain within seven days leaves visible spotting on freshly cleaned external glass, contact me within 48 hours of noticing it. Once the weather clears, I’ll provide one free touch-up of the affected glass at the next reasonably available time.
Streamlined services are not covered. The guarantee also excludes storms, wind-blown dust or pollen, sprinklers, bore water, bird or insect marks, tree sap, construction dust and runoff from areas outside the selected service.